Survey360 unifies surveys, CRM context, support signals, and customer behavior into one intelligence layer that understands what matters and decides what should happen next.
Support delays are concentrated among high-value renewal accounts.
Affected accounts represent approximately $840k ARR. Primary root cause identified: unresolved support tickets.
Assign a customer success owner, escalate the support queue, trigger a follow-up survey.
Legacy survey platforms stop at dashboards. Survey360 connects collection, validation, understanding, and action into one unified system.
Adaptive, AI-designed surveys and real conversational interviews replace static forms.
Every response is scored before it counts, so weak data never skews your results.
Responses resolve to real people and accounts, then AI turns them into insight.
Insight becomes assigned, tracked work, and closes the loop automatically.
Three capabilities that change what a survey can do.
State what you need to learn, and Survey360 designs the questions, personalizes them for each participant, and adapts the survey as answers come in.
Survey360 conducts a real conversation: it probes deeper on interesting answers, skips dead branches, and draws out the "why" a static form would miss.
Every response arrives with a scorecard: authenticity, attention, consistency, and depth, blended into one confidence score, so weak data never skews your results.
Every response flows through resolution, scoring, synthesis, and action, automatically, in seconds.
Form or conversational AI interview, with single-use anti-fraud tokens.
Sub-second identity resolution links each response to a 360 profile.
Authenticity, attention, consistency, and depth scored into one confidence card.
AI aggregates across responses and surfaces causal, revenue-weighted findings.
Owners assigned, tasks created, CRM synced, resolution tracked.
Legacy survey tools were built for static forms and one-way reporting. Survey360 is built differently: AI-native, identity-aware, and closed-loop, so your data is trustworthy and your insight drives action.
Built to replace static surveys with an AI-native intelligence system designed for modern companies.
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